Shipping & Delivery

Shipping and Delivery Information

Free Shipping (Includes PO BOX and Rural delivery)

Our products are stocked in our Hong Kong and Australia warehouse therefore delivery can take from 4-30 business days. We do not take any responsibility if the parcel/item is not delivered/received by the buyer. If goods are returned to us because of an incorrect or incomplete address, we will inform the buyer and a shipping cost will apply to get the item resent.

Orders are processed before they can be shipped, MT Imports Total Delivery Time is split into two parts: Processing Time and Shipping Time.

Category Order Processing Time Shipping Time
All Day Deal Sales Orders 1-3 business days 1-27 business days

Returns & Replacements

Faulty Goods

If your goods arrive faulty or develop a fault within the warranty, you can return them to MT Imports for refund or replacement. Our returns team will process your claim and if approved we will issue you with a Return Materials Authorisation (RMA) number along with an address to send the faulty items to. Please do NOT send any goods to us prior to receive the RMA number. The customer is responsible for the cost of returning the item MT Imports. We will investigate the returned items and if determined to be faulty, we will contact you for refund or replacement. MT Imports reserves the right to refuse to refund or replace, examples where we may refuse a return include, but not limited to:

  • The returned item(s) is/are incomplete or has missing parts.
  • Not returned in its original packaging.
  • Shows physical damage to the product not caused by transit.

Change of Mind

Change of mind, in the case that you may have changed your mind about a purchase we would only refund your money after the product has been sent back to us. Product must be in original packaging that they came in and must be in the same condition. Sending items back will be at your cost and we reserve the right to only provide refunds of 80% of the price you paid as we charge 20% restock fee for all returns base on "change of mind".

For any questions regarding delivery of your purchased products, please contact us at sales@mt-imports.co.nz