FAQ Frequently Asked Questions

Q: Does it cost to sign up and do I need an account to buy products?
A: No there are no cost to join and sign up everything is free, you are not required to have an account with us in order to make purchases

Q: Is this a New Zealand business?
A: Yes this is a New Zealand business we are base in Auckland (locally own and operated)

Q: How can I pay for products?
A: After adding the desire products to your shopping cart you can pay for them at the checkout, Visa or master card and debit card.

Q: Is payment details and credit card transaction safe?
A: Yes as all payments/transaction are done through Paypal and consist of many measures for Fraud Prevention Measures and State of the art web security

Q : How much is shipping?
A : Shipping is free for all our customers

Q: Do you ship to PO BOX and Rural addresses?
A: Yes we also offer free shipping both to PO BOX and Rural addresses

Q : How long will it take deliver my product?
A : Our warehouse are in Hong Kong and Australia therefore shipping can take from 4-20 days

Q: What is the purpose of news letter?
A: Our news letter is a way for us to keep our customers inform and updated with changes and new stock that we have. It is also a way for us to announce the winners of our giveaway prizes.

Q: Do you offer discounts for bulk purchases?
A: Yes we can offer a discount depending on the quantity of your purchase, please feel free to contact us if you are interested buying in bulk